Shipping Policy

Ledgei ships oven mitts, kitchen gloves, pot holders, and kitchen textile sets to customers in Germany. This policy explains shipping cost, order handling, transit estimates, tracking, address responsibilities, package condition, and support steps for delayed or damaged shipments.

Shipping Cost and Checkout

Standard shipping is 0 USD for eligible Germany orders placed through ledgei.shop. Product prices, taxes where applicable, shipping cost, and the final order total are shown during checkout before payment is submitted. Checkout currency is USD.

Order Cut Off and Fulfillment Schedule

Order cut off: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00. Orders placed after the cut off are processed on the next processing day. Orders are fulfilled Monday-Saturday and shipped Monday-Saturday, excluding carrier holidays, customs delays, severe weather, local delivery interruptions, and other carrier service disruptions outside normal control.

Handling and Delivery Time

Handling time is normally 1-3 business days after payment is confirmed. Standard transit time is generally 7-13 business days after shipment. The total estimated delivery time is 8-16 business days. Delivery timing can vary based on carrier workload, customs review, destination, building access, local route conditions, and address accuracy.

Tracking and Address Accuracy

Tracking information is provided when the carrier accepts the package. Customers should review the shipping address before placing an order, including recipient name, street, house number, apartment, postal code, city, and country. Kitchen textile products may ship folded in compact parcels, so the delivery location should be able to receive standard package shipments.

Package Condition

Oven mitts, pot holders, and mini mitts may be folded or nested inside protective packaging. If the package arrives crushed, opened, wet, stained, or visibly damaged, keep the packaging and take clear photos before discarding it. Photos help support review of damaged shipment claims.

Delayed, Lost, or Damaged Shipments

If tracking has not updated, a package appears lost, or an item arrives damaged, contact care@ledgei.shop with the order number, tracking number, delivery address, and photos if available. Our support team will review the shipment record and respond with the next available step based on carrier information and order status.

Support Hours

Ledgei support is available Monday - Friday, 9:00 AM - 6:00 PM ET. Messages received outside support hours are reviewed on the next support day.