Privacy Policy
This Privacy Policy explains how Ledgei collects, uses, shares, and protects information when customers visit ledgei.shop, place an order, contact support, or use Shopify checkout.
Information We Collect
We may collect customer name, billing address, shipping address, email address, phone number, order contents, payment status, device and browser information, IP-related information, and support messages. Payment card details are processed by secure payment providers and are not stored by Ledgei as full card numbers.
How Information Is Used
Customer information is used to process orders, confirm payment, prepare shipments, provide tracking, answer support requests, manage returns and refunds, reduce fraud risk, keep business records, improve product information, and comply with legal obligations. For oven mitt orders, information may also be used to answer questions about size, set quantity, missing pieces, grip surface, textile condition, or damaged packaging.
Service Providers
We may share necessary information with Shopify, payment processors, shipping carriers, fraud prevention services, analytics providers, and support tools. These providers receive only the information needed to perform their services.
Customer Choices
Customers may contact care@ledgei.shop to request help accessing, correcting, or deleting personal information where legally available. Some records may be retained when required for tax, accounting, fraud prevention, shipping records, disputes, or legal compliance.
Cookies and Store Functionality
The website may use cookies or similar technologies for cart operation, checkout, security, analytics, and store performance. Browser settings may allow customers to limit some cookies, but certain checkout or cart features may not work correctly without them.
Security and Retention
We use reasonable administrative and technical measures to protect customer information. No online system is completely risk free. Records are retained only as long as needed for support, legal compliance, accounting, dispute handling, and legitimate business purposes.
Contact
For privacy questions, contact 07291427, LLC at care@ledgei.shop, +14233804746, or 7350 SW 89TH St PH 52 Miami, FL, 33156 United States.